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Testimonials

What people think of Drumhellers Towing & Recovery

Called for AAA service. Robbie came out and was very nice and helpful! Thank you!
Blake Lunnen
If I could give Drumheller's Towing & Recovery ZERO stars I WOULD. My husband was in a bad car crash and Drumheller's was given the job of towing the vehicle. After 10 hours in the emergency room and my husband receiving stitches in his face from a plastic surgeon because the gashes were so bad, my mother-in-law and I contacted Drumheller's to be able to retrieve all belongings from the truck. My Mother-in-law called first and was hung up on. The second phone call, the employee, Chris, was very rude to my mother-in-law and made her feel ...
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belittled because she didn't know the protocol for retrieving a vehicle from an accident. I also called Chris, who was short and agitated by my phone call as well. When I asked where their location was, he gave me as little information as possible. He claimed to my mother-in-law that there was no one available at the Charlottesville shop to meet us for the truck which was a blatant lie. Even though, he told us we were not allowed to get to the truck even though we had all appropriate information for ownership, we decided to still try and find the location so that we could hopefully get things the next day. Upon arrival, I found two male employees laying on couches in the dark with their legs propped up and crossed on the couch's arm watching t.v. I asked the men if I could get to the truck and they didn't even get up or have the common decency to look me in the eye and say no. They just muttered to me without skipping a beat of watching t.v. I then asked if I could at least go and see the truck and they responded, while still not looking or getting up to speak to me, by saying that I could look through the fence line. Our conversation ended when one of the guys just said to the other, not even to me "Dispatch told me to not let them in." They were about as helpful and respectful as a stick. Frustrated, I walked out of the door to tell my mother-in-law what had just happened. We sat there in dismay in the truck, and after about 10 minutes of trying to make sense of the situation the guys came out for a smoke break. One guy spoke to us for a moment and said that he was always there from morning until about 11 at night, so obviously Chris lied about no one being available. Today, we called to speak to the owner, Sharon. She as well is unhelpful and uncaring. She admitted to telling the dispatch not to allow us back to the truck and admitted to telling him to lie to us that no one was available. No one ever should or wants to be placed in the situation where a loved one has injured themselves so terribly bad. These people had no idea what the outcome of the accident was, whether my husband was safe or if he had died. There was no empathy in helping us understand what needed to be done in the situation after such a traumatic experience. Instead of helping bring the situation to a close, they just added more stress, emotional pain and frustration. I have never in my life been treated with such disrespect, such lack of empathy or care as well as unprofessionalism. I myself, am a business owner and understand the importance of putting the customer first which is obviously not a priority for Sharon and her business. She is a direct reflection of what her employees are, just there to get a paycheck. I am in the process of reporting this company to the Albemarle County Police department to do whatever I can to have them removed from the list of possible tow companies for vehicle crashes. Situations such as these are stressful and traumatic enough without having to add more stress from people who are not willing to communicate properly to you, give you the time of day or even tell you the truth. Please do not use this company, and if you are in an accident do whatever you can to make sure the officers do not have Drumheller's tow your vehicle. No one deserves what my family has gone through and hopefully my efforts to report them will be helpful in making sure that no one has to.
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Sarah Oliva
On Oct. 21, 2015 I was on my way from Ohio to Richmond, VA. My car died just outside Staunton. I called AAA and they dispatched Drumhellers to rescue me. Drumhellers was there in 15 mins! I work for AAA and I know how long it takes for a tow truck to arrive, so to see that truck arrive so quickly was amazing. The driver, Luke, was the best. He smiled, was very pleasant and friendly, made me feel safe and that everything was going to be ok. He suggested Merchants as a ...
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repair facility, and being from out of state I was not familiar with local repair shops, especially ones open later, so I trusted his advise and was not disappointed. Luke was right in his recommendation and I was serviced and treated well and back on the road in 3 hrs. Luke and Drumhellers Towing made a bad situation better for me and allowed me to continue on my vacation. Thank you to everyone at Drumhellers, and especially Luke. You guys are the best!
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Ilona Kun
Drumhellers, Please pass on my sincere gratitude to Tim for helping me out this past Monday morning at 3:00 a.m. Earlier in the day I had performed some work on my truck's electrical system and in my haste to get on the road made a small but costly mistake. Fortunately I was able to diagnose and correct the problem while at a truck/fuel center in Mt. Crawford but at this point the truck did not have enough reserves to turnover. A call to AAA with regular updates as to arrival time gave me a good feeling. Seeing Tim coming ...
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into that lot was a great. I told him what had caused the problem, how I corrected it and we agreed to charge my batteries up with his truck. As it took a bit to build up the batteries to turn the 7.3 diesel we had an opportunity to discuss many things including performance of the Ford diesel engines. When the 7.3 fired up and the voltage monitor kept climbing up to where it should be I knew the problem was corrected and my journey could continue. I am glad that AAA and Drumhellers are working together to provide legendary service to all of your customers. Craig
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Craig Beierle
OMG. What a bunch of nice people. Had a blowout on my car hauler while on I81 north on 07/13/2015. Raining, lots of traffic at about 7:30 pm. My first thought was I'll be here at midnight waiting for help. I contacted AAA and Drumhellers called me in just a couple minutes. Found out what was going on then sent someone to help. To my surprise he arrived in about 10 minutes. Took just a minute or 2 to do the paperwork. It was raining. I asked him about taking off the damaged wheel and tire but he explained that ...
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would not be a good idea. If the other tire on that side went down it could damage the trailer. A big peice of the tire was still connected and would beat up the Jaguar I was towing if left on. He pulled a razor out of his pocket and cut away the tire. Sharpest thing I have ever seen. Then he put air in the other tire on that side so we could make it to the next exit. Then he followed us along the side of the road with his flashers on so we didn't get hit by someone. The traffic was really heavy and rain was steady. He followed us to Verona Car Care at the next exit then waited while we contacted them about leaving the trailer on their lot. He probably stayed with us another 30 minutes till we figured out what to do and got an OK to leave the trailer there. I was able to continue on my vacation up in Williamsport and picked up the trailer a couple days later on my way home to WV. Verona Car Care was great also. Replaced 2 bad tires for me. The Drumheller guy that helped us could not have treated us better. He was knowledgeable, patient, courteous, professional. Just a really nice guy and anxious to help us. Everyone involved was just great. From the AAA girl, Drumhellers office that took the call, the guy that came to help, and Verona Car Care. Makes me think of moving to that area. LOL. Put Drumhellers number in your phone contacts. They are the ones to call when you need help. Thanks again. Craig
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Craig Wix
I wanted to say thank you to Frank for taking care of us on Sunday morning! My sister and I were stranded in Waynesboro on Saturday evening and I made arrangements through insurance to be towed on Sunday morning. Frank was on time bright and early, took the time to look at my vehicle and determined what the problem was. Rather than tow to the dealership which was closed, Frank recommended a local repair shop, offered to call them to check part availability, and then drove us there with the vehicle. Frank\'s suggestion allowed us to get back on the ...
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road that day and saved me substantial money for taxi to the Charlottesville Airport and a rental car. In addition, it saved me having to drive back 300 miles to get my car when it had been repaired. Frank was a polite, friendly guy with a genuine character. Please convey our thanks again to Frank.
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Linda Feine